Live Chat
For live chat session with our customer support, we can be found on DALnet channel #Pixcle. To connect and join our support channel, just issue this command into your mIRC. Our customer support staff will have the @ infront of thier nick in other words, they are the channel operator.
/server -m irc.dal.net -j #pixcle
Forums
If your not able to connect into IRC or obtain help from our live chat channel, you can also visit our forums and post your question in there. Our customer support staff will reply to you within a 24 hours period time or lesser than that. To visit our forums, kindly click HERE.
How do I pay Pixcle Shells?
Currently Pixlce Shells is only accepting payment via Bank Transfer (Malaysian Bank Account) or Cash (Collection point would be SS2, Petaling Jaya). We've bank accounts with Alliance Bank, AmFinance, Bumiputra Commerce Bank, Maybank, Public Bank, and RHB Bank. Our sales representative will give you our account once you've made an order from the online order form.
back to top ^ How do I get support for the services which I'm using?
There are THREE ways for you to get support from Pixcle Shells. You can either join our channel #Pixcle on DALnet IRC for live support or fill up the Contact Us form from our site and wait for our customer support team to reply you or post it in our forums.
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How do I become Pixcle Shells reseller/ salesperson?
If your interested in becoming our reseller or salesperson, you can email us sales[at]pixcle.net. Our sales team will be reply you shortly regarding this issue.
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How long has Pixcle Shells been involved in this industry?
Pixcle Shells was established in November 2004. Before that we were under IWebNation Shells which is our sister company. IWebNation was established in the year 2000. Now we've branched out to serve the Malaysian market better while IWebNation Shells still continues to serve the Singaporean market.
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How to connect into BNC?
Follow these simple instructions listed bellow, replace the content inside < > with your owns.
1. /server lego.iwebnation.net <Your port>
2. /quote pass <Your password>
3. /quote vip <Your VHost goes here>
4. /quote conn <IRC server hostname> <IRC server port>
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How to connect into psyBNC?
Follow these simple instructions listed bellow, replace the content inside < > with your owns.
1. /identd on <Your login identd>
2. /server lego.iwebnation.net <Your port>
3. /quote pass <Your password>
4. /bvhost <Your VHost goes here> *
5. /addserver <IRC server hostname>:<IRC server port> *
* Only do this for the first time running psyBNC.
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How to connect into Eggdrop?
There are THREE ways for you to connect into your Eggdrop. You can choose any one which suits you better from the list bellow, replace the content inside < > with your owns.
1. /dcc chat <Bot nick>
2. /ctcp <Bot nick> chat
3. telnet <Bot VHost> <Bot port>
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How to connect into IRCD?
Follow the simple instruction listed bellow, replace the content inside < > with your owns.
/server <Your IRC server hostname> <Your IRC server port>
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How to connect into ShoutCast?
For Deejay who which to broadcast, you must first have the DJ version of ShoutCast available from www.shoutcast.com that only supports WinAmp player version 2.X.
For listeners, you just have to open your favourite audio player and add the streaming URL with port into your player and wait for it to load.
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How to change VHost for BNC?
Please refer to the How to connect into BNC section.
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How to change VHost for psyBNC?
Please refer to the How to connect into psyBNC section.
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How to change Vhost for Eggdrop?
Open your eggdrop *.conf file with your favourite editor. Go to the line "set my-hostname" and change the VHost you want there and "set my-ip" to the VHost IP. After that save your *.conf than you will have to restart your eggdrop. Eg:
set my-hostname "owned.by.amos.name"
set my-ip "88.88.88.88"
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What is BNC?
BNC is a short form for bounce. It's purpose is to hide your real IP from being revealed to public on IRC servers besides having those fancy VHosts. For further reading please proceed to www.gotbnc.com
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What is psyBNC?
psyBNC is a short form for physical bouncer. It's purpose is to let your nick idle on IRC server even after you disconnect from your ISP besides that it also lets you have those fancy VHosts. For further reading please proceed to www.psychoid.net
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What is Eggdrop?
Eggdrop is an IRC bot which is programable by loading TCL scripts into it besides that it also remains 24/7 on your channel. People usually use it as a channel guardian, trivia, etc... It can do almost anything that you program it to. Of course you must first know how to code TCL scripts. For further reading on eggdrop please proceed to www.eggheads.org and www.egghelp.org
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What is IRCD?
IRCD is the program used to run IRC servers. There many different kind of version available out there. Larger IRC Networks usually have thier own IRCD versions. The popular ones are like Bahamut, Unreal and Hybrid.
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What is ShoutCast?
ShoutCast is a program which is created for people to have thier own online radio station. It has both server and client version which both sides need to have in order to broadcast and listen to it. For further reading please proceed to www.shoutcast.com
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What is VHost?
Vhost is a short form for Vanity Host. It's purpose is to provide those fancy hostname for your Linux IRC client besides hiding your real ISP IP from public.
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What is SSH?
Secure Shell (SSH), sometimes known as Secure Socket Shell, is a UNIX-based command interface and protocol for securely getting access to a remote computer. It is widely used by network administrators to control Web and other kinds of servers remotely. SSH is actually a suite of three utilities - slogin, ssh, and scp - that are secure versions of the earlier UNIX utilities, rlogin, rsh, and rcp. SSH commands are encrypted and secure in several ways. Both ends of the client/server connection are authenticated using a digital certificate, and passwords are protected by being encrypted. SSH uses RSA public key cryptography for both connection and authentication. Encryption algorithms include Blowfish, DES, and IDEA. IDEA is the default.
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What is the server's specification?
Asustek P3 server mobo, Intel Pentium 3 1.0 GHz, 1024 Mb SDRAM, 80 Gb HDD.
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What is the longest uptime Pixcle Shells ever achieved?
Our longest uptime ever achieved was 200 over days.
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What connection is Pixcle Shells server running on?
Pixcle Shells server's connection is from T1 up to OC-12 we are using SingTel Internet Exchange(STiX).
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Where is Pixcle Shells colocated at?
Pixcle Shells server is colocated at SingTel EXPAN, Singapore.
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Why is the connection to the server so slow sometimes?
There are several possibilities when the server's connection becomes slow.
1. Traffic congestion to/from the backbones.
2. DoS or DDoS attacks.
3. Your ISP link to our IDC is bad.
4. Server loads are high.
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I forgot my username/ password, what should I do next?
Firstly, don't panic. This issue can be solved by just emailing to our support team support[at]pixcle.net. Remember to include all the necessary details to prove that your the rightful owner of the account. Our customer support will be replying you shortly after they have verified that you are the rightful owner of the account.
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